FAQs.

Paint help, delivery information and answers to some common questions.

Paint Information

What are the paint ingredients?

+ Our ingredients are 99% UK sourced
+ 0% Added VOCs
+ 100% Made in Britain (Accredited)
+ 100% Water-based using pristine water from the Lake District catchment area
+ All paints exceed UK / EU safety regulations
+ No Microplastic or beads
+ 100% APE and NPE free
+ 100% Vegan and cruelty free
+ Child Toy Safety Certified (BS EN 71-3:2013 Certified)
+ EU Limit for this product: 2004/42 IIA WB (A) 30
+ This product contains less than 5g/L VOC
+ Contains 2 preservatives: 5-chloro-2-methyl-4-isothiazolin-3-one [EC No. 247-500-7] and 2-Methyl-2Hisothiazol-3-one [EC No. 220-239-6] (3:1)

Where are your paint datasheets?
Are your paints certified REACH?

All products are certified independently and comply with Regulation (EC) REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals), you can find more information on this here.

Paint finishes

Are your paints available in other finishes, such as eggshell or exterior?

We are currently supplying matt emulsion (our paint sample pots are matt emulsion too) and a selection of our most popular colours in eggshell here on the website. Customers can also send a request for colours in alternative finishes not available on directly on the website by contacting us on hello@yescolours.com and we can process a custom order directly with our manufacturer. Lead times are 4-6 days depending on the delivery address.

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What are the correct finishes for woodwork, cupboards, kitchens and bathrooms?

We always recommend eggshell for high traffic areas, including skirting boards in hallways, cupboards, any furniture which is being used constantly throughout the day.

Our eggshell has a sheen level of 17-22% which means it’s more durable and wipeable. It’s a very practical option for frequently used areas.

For kitchens and bathrooms, we always recommend our eggshells for humid or high moisture areas.

This applies to all matt emulsions with any brand.

Can I paint tiles with your paint?

Yes, you can!

Firstly, we would recommend ensuring the tiles are prepared before painting by sanding the tiles with 220-grade sandpaper to remove any glaze on the tile and create a rough surface, wipe with damp cloth once finished. Allow at least 5 hours for the tiles and grout to dry.

We would then recommend using a shellac based primer and our all-purpose pro finish. To place an order, simply reach out to us via email at Hello@yescolours.com.

Another option to consider is our eggshell as the paint finish option as it has a subtle low level sheen but brilliant durability, click the link to see our current eggshell collection: www.yescolours.com/collections/eggshell-paint

Please note: We do not advise painting tiled areas around the bathtub area or tiles situated within the shower cubical.




Where can I use matt emulsion?

Best used for interior walls but can be used on prepped surfaces (sanded and primed) e.g. wood furniture, radiators, woodwork but our water based eggshell is a more practical option.

Our matt emulsion can be used in a bathrooms as long as it’s not a place with a lot of water splashing or a high occurrence of steam and humidity. 

Kitchens are also a place to consider whether to use matt emulsion or eggshells. We always recommend eggshell in those humid areas rather than matt emulsion. 

  • For interior use
  • Coverage is approx 14-15 metres sq. per litre.
  • Less than 5% sheen
  • Water based
Where can I use eggshell?

High traffic areas, in particular, skirting boards in hallways (places people are coming and going a great deal) or cupboards in the kitchen. 

Eggshell has a sheen level of 17-22% which means it’s more durable and wipeable. It’s a very practical option for frequently used areas.

Kitchen and Bathroom have a lot of steam / moisture or the chance of water splashing. We always recommend eggshell in those humid areas rather than matt emulsion. 

  • Coverage is approx 18-20 metres sq. per litre
  • 17-22% sheen 
  • Water based
Where can I use Masonry?

This is an exterior paint for stone/brick. The consistency is thicker and we only do this finish online in pouches in our Electric Blue currently

  • Specifically for walls, stone surfaces outside
  • Excellent lightfastness and excellent water resistance
  • Water based

Everything you need to know about Electric Blue

Does Electric Blue come in eggshell?

Not yet, but bear with us, we are working on it!

Can I use Electric Blue on furniture?

Electric Blue is the only colour in our palette which doesn't come in an eggshell finish which we would always recommend using on furniture.

You can apply all our other matt emulsion on woodwork and furniture as long as it’s sanded and primed accordingly.

Can i use Electric Blue on exterior woodwork or doors?

Our Electric Blue Matt Emulsion is not to be used on exterior projects as we cannot guarantee the longevity and durability of the paint in that environment.

Can I use Electric Blue Masonry paint on wood/fencing?

This is masonry paint for exterior stone surfaces only. This colour also has a delicate velvety finish that is not suitable for high traffic areas, kitchens or bathrooms where water damage may occur.

Application

How do i get started?

Make sure paint is evenly mixed and check your colour
Pour paint as required into a container or tray
Apply evenly with a quality nap paint roller, paint brush or spray equipment
For best results apply 2 coats allowing 4 hrs drying time

Trouble with air bubbles?

Air bubbles will appear on the surface when working with a foam roller. This is a natural process. It is the air within the foam that is being transmitted onto your surface. Allow for air bubbles to dry naturally (no breeze or wind within the room) and it will vanish completely once dry.

If you didn’t have a problem with a brush, it’s often likely it’s the roller nap type/length.

Another tip is to backfill with a dry unloaded roller a few mins after applying paint. It usually generates an even coat and lessens any orange-peel-like texture.

Let's talk primers and Prepping

If the surface of your wall is uneven in any way, it may need sanding. The walls could also require cleaning with sugar soap solution if there’s some dirt build up.

A natural alternative to sugar soap is to make your own with water, white vinegar and a few drops of essential oils.

For freshly plastered walls or any other absorbent surfaces that you may be painting on, priming is key before applying your paint. You can either mist coat onto dry plastered walls or use a plaster primer. Most plaster primers have a matt emulsion texture. Please do not use an eggshell or gloss with a high sheen level to prepare a wall.

Can I use your paints on radiators and metalwork?

It's possible to use our paints on metal with good results - but matt emulsion won’t match the performance of a radiator-specific paint, our eggshells are a great option for radiators for their wipe-ability and durability.

When painting a radiator make sure the radiator is turned off and completely cool then prime before painting, and leave to dry for at least 24 hours before turning the heating back on.

Please note that we also we advise against the use of our paint on oil-fired radiators.

Colours

How many colours are there in your palette?

63 and counting.

Do you have any colour swatches or fandecks?

We most certainly do, head over to the swatches tab on our website to find our single swatch colour cards, our swatch keyrings and designer Fandecks (all made with real paint!)

If you are an interior designer / commercial business please email hello@yescolours.com and we will be happy to help you.

sample pot alternative

As an alternative option of buying our sample pots to see our colours in person, we have swatch colour cards available to purchase which have been made with real paint!

Swatch Colour Cards

Most effective way to use our sample pots

It's always worth testing a colour out on a large piece of lining paper, moving it around the room (including the ceiling) and seeing what it's like in the morning, afternoon and at night with artificial lights on. It can make all the difference!

Measurements

How do I work out how much paint I need?

At YesColours, 1 litre of paint will cover 15 square metres of wall.

To know how much paint you need to cover, measure the length and height of the space.

Multiply those figures together and you now have the square metre total.
For the whole room, we suggest you measure each wall this way and then add them together.

A piece of furniture depends on the shape and surface area.

For guidance;
a dining table and chair would need approximately 1 litre of paint
a bedside table with drawers only requires 250ml of paint
and a simple stool could use as little as 100ml.

Do you have a paint calculator?
What is the best way to meaure the paint I need for furniture?

An age old method would be to use a tape measure to measure along the length of the wall and then the height.

You can get measuring apps on your mobile device or a laser measure for those who need some extra help.

How much space does 5L (5 litres) of paint cover?

5 Litres of paint will cover appx. 75 square metres of surface. So, on average this includes two coats of paint on all 4 walls and ceiling on a room with a 3m x 3m dimension.

How many coats of paint shall I do?

This also depends on the coverage quality of the paint and whether the surface has been prepared accordingly.

We recommend 2 coats of paint for optimum coverage.

Please note; Yellows are notoriously tricky due to the pigment being less opaque than other paint pigments universally. You may require an additional coat for this colour. Always ensure you paint a generous 1st coat in order to give your yellow walls the best start in life!

Preparation

How do I prepare my wall?

If the surface of your wall is uneven in any way, it may need sanding.

The walls could also require cleaning with sugar soap solution if there’s some dirt build up.

A natural alternative to sugar soap is to make your own with water, white vinegar and a few drops of essential oils.

For freshly plastered walls or any other absorbent surfaces that you may be painting on, priming is key before applying your paint.
Also be mindful that if you have a dark wall, you should prime it white so that the new colour has the best base start for application.

Colour matching

Do you provide colour matching if I can't find the colour I need?

Yes, just send over an email to hello@yescolours.com or reach us on our social channels and we'll be glad to help.

How do I match a Pantone colour?

Pantones are great for print design but not so much in the paint world. For paint it's not possible to get a like-for-like, unfortunately.

Pantone is printed in lots of dots onto the substrate, which leaves gaps of white showing through (which then in turn affects the colour and vibrancy). But with paint it's a block of colour that has been painted on (ie. not in thousands of tiny dots), and nothing showing from underneath.

Matching by eye is the last resort - but we're here if you need any help.

Deliveries & Returns

What are your delivery options?

Please see our deliveries page

What's your return address?

For ORDER RETURNS ONLY our address is: YesColours, Julias Way, Kirkby in Ashfield, Sutton-in-Ashfield, Nottingham NG17 7RB

Other deliveries will not be accepted.

What are your Holiday shipping times?

During the holiday season, shipping time may vary.

Packaging info

What are the key benefits of our pouches?

Resource efficient.
Flexible packaging uses 16% less fossil fuel, 26% less water, and generates 21% less greenhouse gas emissions throughout production vs. traditional packaging

Easy-open and close.
Airtight to protect paint from moisture, mould and dust.

Reducing carbon.

Up to 52 times more space and weight efficient for transportation and storage.

Easily recyclable.
Via local supermarket recycling points or at home (where accepted).

Easy to check your colour.
Our clear circle window allows you to check your colour before opening

Keeps paint better, for longer.
Fully tested for strength and compatibility.


Find out more on our sustainability page

How do I get paint back into the pouch?

Just like ketchup, pour out just what you think you need rather than the whole pouch.

Plus (side note!) even with tins, you should avoid pouring paint back in as any dust or debris will contaminate the rest of your paint. It’s pretty special stuff and we don’t want you throwing it away if that happens.

Another benefit is that our pouches are airtight so no rusty crusty mess and gone off paint. Our pouches store paint better over time vs. traditional tins.

What are your pouches made from?

The pouch is single material PE (type 4) but we will be moving to a 30-40% recycled material next year and we are looking at many options for improving this even further into the future.

The pouches are widely accepted at large stores, recycling drop offs and supermarket recycling points.

Check your local services for household recylcing pick-ups.

Are pouches better than tins?

Our focus is the entire customer journey, not just the materials we use in our products but how they are made, trasported, disposed of and/or recycled.

Our pouches save on fossil fuel, water consumptions, carbon, greenhouse gas emissions vs traditional tins and avoid over-ordering and waste going to landfill.

It’s by far better than the status quo of 98% of tins going to landfill (14,000 tonnes per year) as well as 55 million litres of paint going to waste because of over ordering and poor recycling options.

Every little helps, there's no silver bullet.

Giftcards

Redemption and Use of Online Gift Cards

YesColours Online Gift Cards ("Online Gift Cards") can only be redeemed for merchandise on the official YesColours website.

Exclusivity

Online Gift Cards cannot be used in conjunction with any other discounts, promotions, or special offers unless otherwise specified by YesColours.

Expiry Dates

Online Gift Cards must be used within 13 months from the date of purchase. After this period, the Online Gift Card will expire, and the remaining balance will be forfeited.

Balance

To check the remaining balance on an Online Gift Card, please email hello@yescolours.com

Non-Transferable

Online Gift Cards are non-transferable and may not be resold.

Lost or Stolen Cards and Codes

YesColours is not responsible for lost, stolen, or damaged Online Gift Cards or Codes. Treat the Online Gift Card and Codes like cash.

No Cash Redemption

Online Gift Cards cannot be exchanged for cash or used to purchase other gift cards.

Refunds

Online Gift Card purchases are non-refundable.

Limitations

YesColours reserves the right to refuse the use of any Online Gift Card and to void any Online Gift Card transaction if it believes the Online Gift Card was obtained or used fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

Modification of Terms

YesColours reserves the right to modify these terms and conditions at any time, without prior notice, in its sole discretion.

Giftcard Consumer Rights

These terms and conditions are governed by and construed in accordance with consumer law within the United Kingdom.

By purchasing, using, or accepting a YesColours Online Gift Card, you agree to be bound by these terms and conditions.

Discounts and Promotions

3 Free Swatches

3 Free Swatches Terms and Conditions. By participating in this promotion, customers agree to abide by these terms and conditions.

Eligibility: This promotion is open to all customers who visit and place an order for three swatches on yescolours.com only.

Promotion Period: The promotion begins on 1 Jan 2024 and ends on 31 Apr 2024, or while supplies last. YesColours reserves the right to modify or terminate the promotion at any time without prior notice.

Free Swatches Offer: Customers are entitled to receive three free single swatches of their choice. The swatches are provided at no cost; however, customers are required to cover the shipping fees. This done not include swatch bundles, designer fandeck or swatch keyrings.

Order Placement: To avail of this promotion, customers must add three swatches of their choice to their cart on yescolours.com. Upon checkout, the cost of the swatches will be discounted to zero. Customers will only be charged for shipping.

Shipping Fees: Shipping fees will be calculated based on the delivery location and shipping method selected by the customer during checkout. YesColours reserves the right to modify shipping costs at its discretion.

Limited Quantities: This promotion is available while supplies last. YesColours does not guarantee the availability of specific swatches and reserves the right to substitute swatches based on availability.

One Promotion Per Order: Each customer is eligible for this promotion once per order.

Cancellation and Returns: Orders for the free swatches can't be canceled or returned. YesColours will not issue refunds for shipping fees once the order has been processed.

Modification of Terms: YesColours reserves the right to modify these terms and conditions or terminate the promotion without prior notice. Any changes will be effective immediately upon posting on the website.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom and Northern Ireland.

20% Feelgood Discount

Discount Applicability: Customers are eligible for a 20% discount on all products except colour consultations on purchases over £50and is valid from now until 23:59 on Monday, 1.04.2024.

Shipping Fees: Shipping fees will be determined based on the delivery location and chosen shipping method during checkout. YesColours reserves the right to adjust shipping costs as necessary.

Limited Quantities: This promotion is available while supplies last. YesColours does not guarantee the availability of specific swatches and may substitute them based on availability.

One Promotion Per Order: Each customer can avail of this promotion once per order.

Cancellation and Returns: This promotion cannot be use on previous orders.

Modification of Terms: YesColours reserves the right to modify these terms and conditions or terminate the promotion without prior notice. Any changes will be effective immediately upon posting on the website.

Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and Northern Ireland.